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Title
Text copied to clipboard!Dental Office Receptionist
Description
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We are looking for a friendly and organized Dental Office Receptionist to join our dental practice. As the first point of contact for our patients, the receptionist plays a vital role in creating a welcoming and professional environment. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced setting.
The Dental Office Receptionist is responsible for managing the front desk operations, including greeting patients, scheduling appointments, handling phone calls, and maintaining patient records. This role requires a high level of customer service and the ability to work collaboratively with dental staff to ensure a smooth and efficient workflow.
In addition to administrative duties, the receptionist must be familiar with dental terminology, insurance verification processes, and electronic health record systems. A successful candidate will be proactive, dependable, and capable of handling sensitive patient information with discretion and professionalism.
This position offers an opportunity to be part of a supportive team dedicated to providing high-quality dental care. If you are passionate about helping others and enjoy working in a healthcare environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and check in patients in a friendly and professional manner
- Answer phone calls and respond to inquiries
- Schedule and confirm patient appointments
- Verify insurance information and process billing
- Maintain and update patient records accurately
- Coordinate with dental staff to ensure smooth patient flow
- Handle patient check-out and collect payments
- Manage incoming and outgoing mail and correspondence
- Ensure the reception area is clean and organized
- Assist with administrative tasks as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a dental or medical office preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency with dental software and Microsoft Office
- Knowledge of dental terminology and procedures
- Ability to handle confidential information with discretion
- Friendly and professional demeanor
- Strong customer service orientation
- Ability to work in a fast-paced environment
Potential interview questions
Text copied to clipboard!- Do you have experience working in a dental or medical office?
- Are you familiar with dental insurance verification processes?
- What dental software systems have you used before?
- How do you handle a high volume of phone calls and appointments?
- Can you describe a time you dealt with a difficult patient?
- Are you comfortable handling patient billing and payments?
- How do you ensure accuracy in patient records?
- What strategies do you use to stay organized?
- Are you available to work evenings or weekends if needed?
- Why are you interested in working at our dental practice?
